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Buyer Beware

AT&T is outsourcing much of their work to "Authorized Dealers" hurting the product and customer service

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by Guest Post on
Jul 20, 2017

AT&T wireless employees across the country are gravely concerned that the company’s increased reliance on outsourced retail operations is lowering standards for both customers and workers. A survey of over 1,300 AT&T corporate employees found serious problems with third party dealers.

Third-party cell phone dealers, known as “authorized retailers,” look the same as corporate-run stores, but behind the logo there are substantial differences in training, compensation and incentive pay, all of which may lead to worse outcomes for customers and employees at the dealer-run stores. Customers regularly complain that dealers fail to disclose the terms of a sale and sign up customers for plans without their knowledge.

Learn more and tell us if you've had a bad experience at an AT&T third-party dealer at ATTConsumerAlert.org

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